Sample Complaint Letter

Your Name
Your Address
City, State, Zip code


Company name
Consumer complaint division (if you have no specific contact)
Street address
City, State, Zip code

Dear (contact person/agency):

Re: (complaint issue)

On (date), I (bought, leased, rented, signed agreement, or had repaired) a (name of the product or service, with serial or model number, if possible) at (location, salesperson, agent, date, or other important details of the transaction).

Unfortunately, your (product or service) has not performed well (or the service was inadequate or fraudulent) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).

To resolve the problem, I would appreciate your (state the specific action you want – money back, charge card credit, repair, exchange, cancellation, etc.) Enclosed are copies (do not send originals) of my records (include receipts, guarantees, contracts, warranties, canceled checks, contracts, model and serial numbers, and any other documents).

I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before taking further action. Please contact me at the above address or by phone at (home and/or office numbers with area code).


Your name

Enclosure(s): list documents you are including

CC: include addresses of additional agencies you are also contacting