Latest in Consumer News

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Student loan defaults increase for first time in five years

For the first time in half a decade, the rate of education loan defaults among recent college students has risen, highlighting the struggle many recent graduates face when it comes to paying their educational debts. The default rate remained steady for students who had enrolled in public schools, while it increased for students at private and for-profit colleges.

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The nursing home industry’s war to deny patients their day in court

Arbitration is nothing like going to court. Arbitration takes place outside of a courtroom, without a judge, without a jury, and with limited opportunity to seek or present evidence. What’s more, the proceedings are entirely confidential and are often presided over by arbitrators paid for by the defendant.

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States consider limited internet service providers’ access to user data

Soon after President Donald Trump took office with a pledge to cut regulations, Republicans in Congress killed an Obama-era rule restricting how broadband companies may use customer data such as web browsing histories.

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Fake celebrity skin care ads dupe consumers with ‘Free Trial’ offers

The perpetrators use networks of bogus web sites, social media, and e-commerce technology to trick users into ordering “free trials” of supposedly celebrity-endorsed products, only to find they’ve unknowingly signed up to receive regular shipments for which they’re automatically charged on a monthly basis.

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Legislation introduced to address Wells Fargo scandal

“Wells Fargo’s customers were ripped off twice,” said Richard Holober, Executive Director of Consumer Federation of California. “First, the bank created two million fraudulent accounts. Then when consumers tried to sue, the bank forced them into company-dominated arbitration hearings. SB 33 will guarantee that the victims of a bank’s identity theft will get their day in court.”