Bureau of Automotive Repair (BAR)
(Part of the California Department of Consumer Affairs; information: (800) 952-5210)
10949 North Mather Boulevard
Rancho Cordova, CA 95670
BAR also has 12 field offices around the state; find addresses and phone numbers here.
Email: BAReditor@dca.ca.gov

Reviews complaints about mechanics, repair estimates, unnecessary repairs, and smog check programs. Call, send a written complaint, or access a complaint form online.

In addition, the state Department of Consumer Affairs’ Arbitration Certification Program certifies and monitors third-party arbitration programs of nearly two dozen participating automobile manufacturers, from Aston Martin to Volkswagen, to ensure compliance with California laws and regulations related to new vehicle warranties and manufacturer-sponsored arbitration programs.

National Highway Traffic Safety Administration (NHTSA)
1200 New Jersey Avenue, SE
Washington, DC 20590
(888) 327-4236

Carries out federal auto safety and consumer programs to reduce deaths, injuries and economic losses resulting from motor vehicle crashes; maintains an online database of recalls by Vehicle Identification Number and a toll-free hotline for automobile recalls ((888) 327-4236); the website’s home page even has a database to consult for safe child car seats according to the child’s age, height and weight.