Until now, experts say, no major car manufacturer has sought to encourage customers to forgo their right to sue. … Many large businesses prefer arbitration because settlements are limited and because professional arbitrators often favor the corporate side. Arbitrators’ fees are typically paid by the company in a dispute. A 2007 report by Public Citizen found that over a four-year period, arbitrators ruled in favor of banks and credit card companies 94 percent of the time in disputes with California consumers. Read More ›