Price Of A Common Surgery Varies From $39,000 To $237,000 In L.A.
by Chad Terhune and Sandra Poindexter, Los Angeles Times
The average charge nationwide for a major joint replacement operation was $54,239, according to federal figures. Joint replacement surgeries are Medicare’s most common inpatient procedure, costing the federal government more than $6.6 billion in 2013. Overall, the latest data show what hospitals charged and what Medicare paid for 100 of the most common inpatient stays and the 30 most common outpatient procedures. The inpatient data cover more than $62 billion of Medicare money. Read More ›
Secret Business Recording Of Customer Cell Phone Calls Remains A Crime
SACRAMENTO – Assembly Bill 925 (Low), a bill to allow businesses to secretly record cell phone calls with customers, was held in the Assembly Appropriations Committee May 28. Secret phone recording remains a crime under California law. Read More ›
Ridesharing Drivers Often Stuck In Insurance Limbo
by Alice Holbrook, NerdWallet
Uber executives’ access to customer ride logs came under scrutiny last year, when a company manager referenced a reporter’s log during an interview. Some users were also disturbed by Uber’s use of ride logs to compile a study on customer hookups in 2012. Critics complain that the bill would make essential functions of TNCs, like using GPS to locate passengers, illegal. But [Richard Holober, executive director of the Consumer Federation of California] likens the regulations to medical privacy laws. “Even in a hospital, not just everyone is allowed to look at your medical records.” Read More ›
Uber: Disability Laws Don’t Apply To Us
by Nina Strochlic, The Daily Beast
In three ADA-related cases over the past eight months, in California, Texas, and Arizona, Uber has been slammed with lawsuits that allege the company discriminates against blind and wheelchair-using passengers. The suits demand Uber abide by the ADA, but Uber claims that because it’s a technology company, not a transportation service, it doesn’t fall under the ADA’s jurisdiction. … The disability-rights movement is urging the courts and lawmakers to end the impunity. Read More ›
Grand Jury Probes PG&E’s Relationship With State Regulators
by Jaxon Van Derbeken, San Francisco Chronicle
The latest grand jury investigation was opened after last year’s disclosure of e-mails between PG&E and the state utilities commission, which prompted probes by both state and federal prosecutors. Some of the e-mails showed a PG&E executive lobbying commissioners and their staffs for a preferred judge to oversee a $1.3 billion rate case. Others indicated that PG&E thought then-commission President Michael Peevey was dangling favorable state treatment in exchange for the utility’s backing for his pet fundraising and political causes. Read More ›
As An Insider Speaks Out, Chemical Industry’s Credibility Sinks
by the Editorial Board, The Sacramento Bee
Last year, Sen. Mark Leno, D-San Francisco, whose previous legislative attempts to restrict flame retardants had died in part because of [former industry lobbyist turned whistleblower Grant] Gillham, won approval of a bill requiring that products containing the flame retardants be labeled. Now, with Gillham as an ally, Leno is carrying a new bill, SB 763, which would require labeling of products for juveniles such as napping pads. It deserves passage, no matter what the American Chemistry Council says. Read More ›
Exploding Air Bags: Takata Recall Now Totals 34 Million Vehicles
by Jerry Hirsch and Jim Puzzanghera, Los Angeles Times
The auto industry is seeing increasingly large recalls as manufacturers share parts across their own models and use components from the same suppliers. NHTSA said there were 803 vehicle recalls last year involving 63.9 million vehicles. Last year’s tally included two of the 10 largest vehicle recalls in history and involved double the record number of cars set in 2004. … “It’s fair to say this is probably the most complex consumer safety recall in U.S. history,” [said U.S. Transportation Secretary Anthony] Foxx. Read More ›
Utilities Agency Reforms Still Pending
by Jeff McDonald, San Diego Union-Tribune
More than eight months later, no employee discipline beyond [chief of staff Carol Brown’s resignation] has been made publicly known, and some of those involved in questionable communications have been promoted. New commission president Michael Picker, a former aide to Gov. Jerry Brown whose nomination is pending Senate approval, has engaged in backchannel communications himself, as reported by U-T San Diego in March. … The commission is still evaluating the 65,000 or so PG&E emails to figure out which employees may have violated rules against inappropriate communications. Any discipline is likely to be kept confidential, [an agency spokeswoman] said. Read More ›
American Chemistry Council Lied About Lobbying Role On Flame Retardants, Consultant Says
by David Heath, The Daily Beast
The American Chemistry Council has long maintained that it had nothing to do with an enormously successful but deceitful lobbying effort in state capitals to defend the use of potentially ineffective and toxic flame retardants in furniture. Now, in a rare breaking of ranks, a top industry consultant is discrediting that story. … He stepped up to a microphone at a California State Senate hearing to announce his support for a bill [CFC-co-sponsored SB 763] requiring labeling of children’s products containing the chemicals. Read More ›
Verizon And Sprint To Pay $158 Million To Settle Mobile Cramming Case
by Jim Puzzanghera, Los Angeles Times
Verizon Communications Inc. and Sprint Corp. have agreed to pay a combined $158 million, including at least $120 million in consumer refunds, to settle federal and state investigations into allegations mobile customers were improperly billed for premium text messages. The so-called cramming of unauthorized charges onto customers’ bills involved one-time fees of 99 cents to $4.99 for third-party text-messaging services and monthly subscriptions to those messages that cost $9.99 to $14 a month, federal regulators said Tuesday. Customers complained that they never authorized the charges, according to the Federal Communications Commission. Read More ›
Banks Continue To Improve Consumer Safeguards, But Progress Isn’t Coming Fast Enough
by Ashlee Kieler, The Consumerist
Opening a checking account with a bank is a rite of passage of sorts for many consumers, but the plethora of small-print disclosures, fees and other services are enough to confuse even the most seasoned account holder. While banks attempted to simplify their practices over the years, a new Pew Charitable Trusts report shows that some banks – and regulators – have a long way to go before they’re truly doing everything they can to protect consumers. Read More ›
70 Million Americans Report Stolen Data
by Donna Tapellini, Consumer Reports
While some of those incidents may have resulted from stolen credit cards or other crimes, many stemmed from data breaches. And, as a slew of widely reported breaches last year showed, not only online shoppers are at risk. According to Consumer Reports’s survey, 79% of those notified of a data breach were told by a brick-and-mortar store or a financial institution. Just eighteen percent said the problem originated with an online retailer. Read More ›
Bill Would Let Companies Secretly Record Some Phone Calls
by Kathleen Pender, San Francisco Chronicle
A bill that would let companies secretly record phone calls with current or former customers for up to 20 seconds was approved by the Assembly Committee on Public Safety Tuesday. … The mockup of the bill that was passed, however, does not say that companies could only record nonconfidential information in the first 20 seconds without consent. [Consumer Federation of California Executive Director Richard] Holober sees no reason companies ever need to secretly record anything. A caller needing a 20-second preamble could simply identify himself or herself, state the nature of the call, request permission to record and then start the recording, he said. Read More ›