Category Archives: Latest In Consumer News
Federal Data-Breach Bill Would Replace Dozens Of Stronger State Laws
by David Lazarus, Los Angeles Times
Among other significant differences between the federal bill and the state’s notification law, according to the Consumer Federation of California: The federal law would eliminate a state requirement that the California attorney general be given notice of any security breach; it would allow the state attorney general to file a civil lawsuit but prevent individuals from suing over a data breach; it would no longer require breached companies to provide free ID theft protection services, such as credit monitoring and fraud alerts. Read More ›
California Bill Would Force Uber To Guard Passenger Privacy
by Carolyn Said, San Francisco Chronicle
A bill pending in Sacramento would force Uber, Lyft and other ride-hailing companies to follow stricter privacy rules. AB886 specifies that the smartphone-ordered ride services cannot disclose any data on passengers except to combat fraud or other crimes. It also says the companies must destroy all personal information when customers cancel their accounts. “We want to put the consumers in the driver’s seat about who owns their data and personal information, instead of having them take a back seat,” said bill author Assemblyman Ed Chau. Read More ›
Report: Medical data breaches are rising, with no end in sight
by Victoria Colliver, San Francisco Chronicle
These health data attacks give hackers all the information they need to assume a patient’s identity, launch targeted “phishing” attacks, clean out bank accounts and commit crimes under the victim’s name, said Pam Dixon, executive director of the World Privacy Forum, an arm of a nonprofit public interest research group in San Diego County. “What we have found with working with victims of medical identity theft is that most don’t find out for about two years,” Dixon said. “The sophisticated criminals who are committing these crimes are waiting to act on the data so there is less risk of being caught.” Read More ›
State Regulator Says PG&E May Be Too Big To Operate Safely
by Jaxon Van Derbeken, San Francisco Chronicle
In levying the $1.6 billion penalty for the San Bruno explosion, commissioners cited PG&E’s shoddy records, reckless practices and numerous safety violations leading up to the disaster. The 30-inch pipeline exploded when an incomplete seam weld that PG&E didn’t even know existed ruptured. Company records showed that the 1950s-era pipe had no seams, so PG&E never conducted the type of inspection that could have caught a flawed weld. Regulators found that PG&E had cut pipeline-safety spending during years when it was making record profits … Read More ›
Stolen Uber User Logins Are For Sale On The Dark Web: Only $1 Each
by Robert Hackett, Fortune magazine
The information is being advertised for sale on the black market AlphaBay, a website that can only be accessed through the Tor browser, an anonymity-preserving network used by political dissidents, privacy-minded Internet users and criminals. One person using the alias “Courvoisier” claims to have “thousands” of “hacked accounts” for sale, each for as little as $1. Read More ›
Payday Loan Rules Proposed by Consumer Protection Agency
by Michael D. Shear and Jessica Silver-Greenberg, The New York Times
Even supporters of the consumer bureau’s mission were critical on Thursday, saying that the proposed payday lending rules do not go far enough. A chorus of consumer groups said that loopholes in the proposal could still leave millions of Americans vulnerable to the expensive loans. … An analysis of 15 million payday loans by the consumer bureau … found that few people who have tapped short-term loans can repay them. Borrowers took out a median of 10 loans during a 12-month span, the bureau said. More than 80 percent of loans were rolled over or renewed within a two-week period. Read More ›
Funds For Safety Went To Utility Execs’ Pay Instead, PUC President Says
by Marc Lifsher, Los Angeles Times
Money collected from ratepayers and earmarked for pipeline safety was instead spent on executive pay raises by the state’s largest utility, Pacific Gas & Electric Co., in the months before a deadly pipeline explosion in 2010, lawmakers were told Wednesday. … After the two-hour hearing, [new Public Utilities Commission President] Michael Picker told The Times that he’s gathering additional documentation that PG&E put off safety and maintenance work to boost its profits and provide top executives with bonuses. Read More ›
Credit Card Issuers Shouldn’t Bully Customers Into Arbitration Clauses
by David Lazarus, Los Angeles Times
[The Consumer Financial Protection Bureau] study found that as many as 80 million U.S. credit card customers are subject to arbitration clauses. The study showed that arbitration is much better for businesses than for consumers. Only 20% of cases resolved in consumers’ favor from 2010 to 2011 resulted in relief being paid, according to the study, while 93% of cases resolved in favor of companies led to payments. More strikingly, the study found that when consumers prevailed in arbitration, they were awarded an average of 57 cents for every dollar claimed. But when companies prevailed, they received 98 cents on the dollar. Read More ›
PUC Critics Cite Concerns Over ‘Revolving Door’
by George Avalos, San Jose Mercury News
[Michael] Peevey, who served as a PUC commissioner and president for 12 years, is seen by the agency’s sharpest critics as the poster child for the damage caused by the revolving door. He came to the PUC after working as president of Southern California Edison, which provides electricity for 14 million customers and is regulated by the PUC. … The exchange of jobs between the PUC and utilities extends to staff as well as commissioners. Tens of thousands of emails released starting last year and extending into January show many instances of PUC staffers working with PG&E executives in a cozy fashion. Read More ›
Why Did It Take 7 Months To Learn Blue Shield Lost Tax-Exempt Status?
by Chad Terhune, Los Angeles Times
California Insurance Commissioner Dave Jones on Wednesday applauded the [California Franchise Tax Board’s] move as further proof that “Blue Shield charges excessive rates and acts like a for-profit insurer.” Now consumer groups are asking for legislative hearings into the tax board’s handling of the Blue Shield matter. … State Sen. Ed Hernandez (D-West Covina), Senate Health Committee chairman, said he too wanted more answers from the franchise tax board and welcomes a debate over whether Blue Shield is meeting its obligations to taxpayers. Read More ›
With Billions In The Bank, Blue Shield Of California Loses Its State Tax-Exempt Status
by Chad Terhune, Los Angeles Times
Anthony Wright, executive director of Health Access, said the tax board’s decision could have a significant effect on the debate over Blue Shield’s future and on health policy statewide. “It’s important to have this debate over Blue Shield’s public-service mission and how they are fulfilling it,” Wright said. “What would a white-hat insurer look like?” … Some consumer groups have also questioned whether certain Blue Shield spending is out of line with its nonprofit mission. Read More ›
San Bruno: PG&E Should Pay $1.6 Billion Penalty As Punishment For Fatal Blast Says Top Regulator
by George Avalos, San Jose Mercury News
A consumer group, The Utility Reform Network, praised the proposal from [California Public Utilities Commission President Michael] Picker, but warned that vigilance is still needed to ensure the PUC doesn’t accommodate PG&E unduly in other decisions. Among those pending matters: a plan to finance PG&E improvements to its natural gas transmission and storage system. That proposal could produce an increase in gas bills of 11.8 percent, or $5.23 a month for the average residential customer. Read More ›
Lawmaker Seeks To Squelch Flame Retardants
by Samantha Weigel, San Mateo Daily Journal
Leno said SB 763 is a continuation of his successful legislation last year that requires upholstered furniture such as beds and couches be labeled as to whether they contain flame retardant chemicals. Ultimately, the hope is informed consumers through market demand will phase out the use of flame retardants, Leno said. “Our new fire safety standard, equally fire safe … allows for compliance with or without the use of these toxic flame retardants,” Leno said. Read More ›