Category Archives: Latest In Consumer News
FCC Launches New, User-Friendly Help And Complaints Site For Consumers
by Kate Cox, Consumerist
Delara Derakhashani, policy counsel for Consumers Union, said, “This site will make it easier for people to file and track complaints about problems like annoying robocalls and fraudulent charges, and it will help the FCC spot emerging trends in the marketplace. This is a one-stop shop for consumers, and it’s a real improvement over the old system where forms and information were spread out and hard to find.” Read More ›
iPhone Users Sue Claiming False Advertising, Cloud Storage Hawking
by Laura Northrup, Consumerist
The iPhone users’ attorneys claim that users aren’t told how much of their already meager storage capacity they will lose when upgrading their phone’s operating system. “Apple fails to disclose that upgrading from iOS 7 to iOS 8 will cost a Device user between 600 MB and 1.3 GB of storage space – a result that no consumer could reasonably anticipate,” they point out. … Once space runs out, the iDevice asks the user whether they’d like to rent some additional iCloud space. “For this service, Apple charges prices ranging from $0.99 to $29.99 per month,” the complaint notes. Read More ›
T-Mobile, AT&T Customers Can Now Request Their $170M In Refunds From Cramming Settlements
by Kate Cox, Consumerist
“Cramming is modern day pickpocketing,” [FCC commissioner Jessica] Rosenworcel said in a statement. “These bogus charges on consumer bills are unfair – and they can add up fast. That’s why these settlements are so important. They give consumers the right to block these fees going forward and get their money back for payments they made in the past.” … Sprint is also facing a lawsuit from a federal agency (the CFPB, this time) over bill-cramming. Read More ›
Auto Industry Galvanized After Record Recall Year
by Bill Vlasic and Hilary Stout, The New York Times
More than 60 million vehicles have been recalled in the United States, double the previous annual record in 2004. In all, there have been about 700 recall announcements — an average of two a day — affecting the equivalent of one in five vehicles on the road. … The attention to safety has also awakened car owners. The National Highway Traffic Safety Administration, the nation’s top auto regulator, is on pace this year to receive 80,000 complaints from consumers about possible defects — about double the average annual number. Read More ›
Data Broker Is Charged With Selling Consumers’ Financial Details To ‘Fraudsters’
by Natasha Singer, New York Times
This week, the Federal Trade Commission filed a lawsuit claiming that a data broker in Nevada sold intimate details about several hundred thousand people, including their Social Security numbers and bank account numbers, to marketers and other companies that had no legitimate need for that data. Read More ›
Consumer Advocate Focuses His Energies On Revamping Prop. 13
by Melanie Mason, Los Angeles Times
[Longtime activist Lenny Goldberg] wants a “full-on, air-it-all-out discussion in the Legislature” about changing Proposition 13. “If you have a serious discussion of the issue, the whole thing breaks down and people say this is an absurd system,” he said. His fellow travelers — labor groups and grassroots organizations in Los Angeles and the Bay Area — have a more concrete mission: to put Proposition 13 changes on the ballot in 2016 or 2018. Goldberg, who is involved in those efforts, is hesitant to promise a date but said the groundwork — research, organizing, polling — is being laid. Read More ›
PUC Leader Critical Of San Bruno Officials, Email Shows
by Marc Lifsher, Los Angeles Times
In what critics described as a growing scandal, federal and state law enforcement agencies have launched investigations into the allegedly improper memos and the relationship between [PG&E] and regulators. The U.S. attorney in San Francisco has filed criminal charges against the utility related to the San Bruno explosion. … The messages, the company said, could reflect improper communications with state regulators. Read More ›
BMW Expands Takata Air Bag Recall
by David Shepardson, The Detroit News
Automakers have now recalled in total more than 61 million vehicles in 2014, more than doubling the previous record of 30.8 million vehicles called back in 2004. Leading all automakers is General Motors Co., which has recalled more than 30 million vehicles this year, including more than 26 million in the United States. … In total, 10 automakers have now recalled more than 14.6 million vehicles with Takata air bags since 2013.Takata has repeatedly argued there is no scientific basis to expand the recall nationally.
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California Puzzles Over Safety Of Driverless Cars
by Justin Pritchard, The Associated Press
The department is asking industry, consumer groups and other interested parties to gather in January for a public workshop on safety standards. … Even before Google pushed the 2012 law that officially legalized driverless technology, the Silicon Valley giant had dispatched its cars hundreds of thousands of miles. Google says its Toyota Priuses and Lexus SUVs, souped up with radar, cameras and laser sensors, have an excellent safety record. They have been involved in just a “few” accidents, though not at fault in any of them, spokeswoman Courtney Hohne said. Read More ›
Staples Confirms 1.16 Million Cards Breached In 115 Stores
by Laura Northrup, Consumerist
Staples says that about 115 of its stores were hit in this breach, out of a total of 1,400 stores in the chain. (If you’re wondering whether your local store appears on the list, you can download a PDF here.) … Staples says that its investigation shows that customer payment information that may have been stolen includes cardholder names, card numbers, expiration dates, and card verification codes. Read More ›
Chrysler Yields To Urging On Takata Airbag Recall
by Hiroko Tabuchi, The New York Times
BMW America is the sole remaining automaker to limit the recall to high-humidity areas. … [The National Highway Traffic Safety Administration] continues to press Takata to concede that nationwide recalls are necessary. The agency’s deputy administrator, David J. Friedman, said recently that the agency was preparing to initiate a formal process, including potential litigation, to compel Takata to order the recall. But the Japanese supplier has resisted, saying that regulators do not have the authority to compel such an action. Read More ›
Debt Collectors Hound Millions Of Retired Americans
by Herb Weisbaum, NBCNews.com
The CFPB report noted that some of the seniors who complained about debt collectors expressed concern that “the distress of being harassed by a debt collector aggravates existing medical conditions and thereby endangers their health.” … The CFPB advisory has sample letters that can be used to find out information about the claims being made, dispute the debt and request that a debt collector stops collection communications. If you are having a problem with a debt collector, you can file a complaint with the CFPB. Read More ›
Ford Expands Drivers Air Bag Recall Nationwide
by Tom Krisher, The Associated Press
Last month, NHTSA demanded that Takata and the five automakers recall driver’s inflators across the nation. Takata and Chrysler have refused and could face legal action. BMW says it’s still evaluating the demand. … In documents filed with NHTSA, Takata refused to do a national recall, saying it’s not supported by testing data. The company also said NHTSA didn’t have the authority to order a parts supplier to do a recall, and that only automakers can conduct them. Read More ›